Customer Satisfaction Index (CSI)

Public services to students, stakeholders, and the general public of service users at the Directorate of Research and Community Service (DRPM) have been running smoothly so far, but it has not fully fulfilled the quality expected by service users.

In order to fulfil the needs of supporting data for Higher Education Institution Accreditation (AIPT) ISO 9001: 2008 and evaluation of DRPM general service improvement, so it is necessary to measure the level of service success in the form of community satisfaction index (CSI) / Evaluation of service users of the Directorate of Research and Community Service (DRPM) UB.

One of the efforts to improve the quality of public services is to conduct a Community Satisfaction Index (CSI) Survey (DRPM Service Users) as a benchmark to assess the level of service quality at DRPM.

1. • CSI Survey Result 2016
   • CSI Survey Result 2017
   • CSI Survey Result 2018
   • CSI Survey Result 2019
   • CSI Survey Result 2020
   • CSI Survey Result 2021
   • CSI Survey Result 2022
   • DRPM CSI Survey Result 2023