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The public services given to students, stakeholders, and communities as the customers at Institute of Research and Community Services (LPPM) have been running smoothly so far. However, the services have not fully met the customers expected quality.
In fulfilling the requirement of supporting data for Higher Education Institutional Accreditation (AIPT), ISO 9001:2008 and evaluation for improving LPPM services, it is required to measure the success level of the service through Customer Satisfaction Index (CSI) or Evaluation for LPPM UB customers.
One of the efforts to improve the quality of public services is to conduct CSI survey to LPPM UB customers as the benchmark to measure the level of quality of LPPM services.